Management in Water sector
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Jafari Yahaya, Adam Karia, Irene Aurelia Tarimo
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24 November 2025
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Stakeholders' Engagement in Planning and Monitoring the Performance of Water Supply Projects at Songea Water Supply and Sanitation Authority
DOI:
https://doi.org/10.56542/w.jwempo.v2.i2.a8.2025
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Keywords:
Communication, Conflict Resolution, Planning and Monitoring, Project Performance, Stakeholders Engagement
Abstract
This study assessed stakeholder engagement in planning and monitoring the performance of water supply projects at the Songea Water Supply and Sanitation Authority (SOUWASA) in Tanzania. Employing a mixed-methods research design, the study combined both quantitative and qualitative approaches. Data were collected from 91 SOUWASA staff, community representatives, and local government officials, selected through simple random and purposive sampling. Quantitative data were analysed using descriptive and inferential statistics, including regression analysis, while qualitative data were examined through thematic analysis.
The results show that stakeholder participation, communication mechanisms, and conflict resolution significantly influence project performance at the 5% level (p < 0.05). Among these, conflict resolution had the strongest effect. Effective engagement was found to enhance coordination, reduce delays, and align project objectives with community needs, ultimately improving project performance. However, qualitative evidence indicated inconsistencies in depth and continuity of engagement, often undermined by declining interest, weak communication, and conflicting priorities.
The study concludes that while stakeholder engagement positively impacts project outcomes, its effectiveness depends on being continuous and inclusive throughout the project lifecycle. Strengthening communication, building stakeholder capacity, and formalizing conflict resolution are critical to enhancing project success and sustainability.
